Privacy Policy
Last updated: January 4, 2025
Introduction
Convert It Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our file conversion service at convertitpro.com.
Information We Collect
Files You Upload
When you use our conversion services, you upload files to our servers for processing. These files are:
- Temporarily stored on our secure servers during the conversion process
- Encrypted during transfer using industry-standard SSL/TLS encryption
- Automatically deleted from our servers within 1 hour after conversion
- Never used for any purpose other than performing the requested conversion
Account Information
If you create an account, we collect:
- Email address
- Password (encrypted and hashed)
- Subscription plan information
- Conversion history (file types and dates, not file contents)
Usage Information
We automatically collect certain information, including:
- Browser type and version
- Device information
- IP address
- Pages visited and features used
- Conversion statistics (types, success rates)
How We Use Your Information
We use the collected information to:
- Provide and maintain our file conversion services
- Process your transactions and manage subscriptions
- Send important service updates and notifications
- Improve our services and user experience
- Detect and prevent fraud and abuse
- Comply with legal obligations
Data Security
We implement robust security measures to protect your information:
- All data transmission is encrypted using SSL/TLS
- Passwords are hashed using industry-standard algorithms
- Files are automatically deleted after processing
- Regular security audits and updates
- Limited employee access to user data
Third-Party Services
We use the following third-party services:
Payment Processing
We use Stripe to process payments. We do not store your credit card information. Please refer to Stripe's Privacy Policy for details on how they handle your payment information.
Analytics
We use analytics services to understand how users interact with our service. This helps us improve user experience and service reliability.
Advertising
Free tier users may see advertisements served by Google AdSense. Please refer to Google's Privacy Policy for information on how they use data.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account and data
- Export your data
- Opt-out of marketing communications
- Withdraw consent where applicable
Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage. You can control cookies through your browser settings, but disabling them may affect service functionality.
Children's Privacy
Our service is not intended for users under 13 years of age. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@convertitpro.com
Website: convertitpro.com